Cancellation, Refund and Withdrawal Policy

1. Order Cancellation

• Before the product is taken into the shoot and performance has begun, the Buyer may request cancellation via destek@fotipoti.com; at this stage, the payment is refunded.
• After performance has begun (once the product is taken into the shoot), cancellation and refund are not possible, as the service is produced specifically for the customer.

2. Right of Withdrawal

Pursuant to Art. 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services prepared in line with a person's requests or personal needs and which, by their nature, cannot be returned. As the product shoot service falls within this scope, the right of withdrawal ends once performance has begun.

3. Defective Service and Revision

• If the delivered content does not match the scope of the order, the Buyer may request a revision.
• Rights regarding defective services under Law No. 6502 are reserved.

4. Refund Process

Where a refund is required (cancellation before performance begins, defect, etc.), the amount is refunded using the payment method originally used, within a reasonable period. For card refunds, the relevant bank processes apply.

5. Contact

Cancellation, refund and complaint requests: destek@fotipoti.com · +90 533 375 35 77